Functional Analyst from Mazda Motor Logistics Europe N.V.

Back

AIDA (AI, Data & Automation) IT Manager

Willebroek, Belgium

Employee

IT

The AIDA IT Manager acts as the IT counterpart and strategic partner to the Head of AIDA Implementation Hub, ensuring strong alignment between business ambitions and technology execution. The role leads the IT transformation of the current BI and analytics organisation into a modern AIDA capability focused on scalable, governed, and value-driven solutions. It combines strategic leadership with pragmatic execution, promoting collaboration, platform ownership, compliance, and people development to enable business goals through technology. Success is achiev ed through stakeholder engagement, shared accountability, and continuous capability building

Business & Stakeholder Alignment

Act as the primary IT partner for AIDA business leadership, ensuring alignment between business priorities and IT execution.

Translate business strategy into actionable IT priorities and value delivery.
Ensure shared understanding of objectives, trade-offs, and constraints.
Build strong stakeholder relationships across business, IT, and governance bodies.

Drive adoption by aligning solutions with business needs and user expectations

Data, AI & Platform Ownership

Own the enterprise data and AI platform landscape, ensuring scalable, secure, and future-ready foundations.

Translate the enterprise data strategy into platform roadmaps and investment priorities.
Own and evolve core data and AI platforms.
Ensure platforms are scalable, reliable, and accessible.
Align with enterprise platforms and architecture standards.

Governance, Risk & Compliance (Data & AI)

Ensure trusted, compliant, and responsible use of data and AI.

Define and enforce governance for data, security, and access.
Ensure regulatory and privacy compliance.
Embed Responsible AI principles by design.
Support enterprise governance bodies.

Solution Delivery & Orchestration

Drive consistent and effective delivery of Data, AI, and Automation solutions.

Guide solution architecture and technology choices.
Orchestrate end-to-end delivery across domains.
Ensure integration across platforms.
Maintain delivery reliability and quality.

Transformation, People Leadership & Capability Building

Lead both the organisational transformation and the teams that deliver it.

Drive the evolution toward a data product and AI-driven organisation.
Define operating model, roles, and ways of working.
Directly lead and develop multidisciplinary teams (data engineering, analytics, AI, automation).
Set clear priorities, ensure performance, and create accountability within teams.
Coach and develop talent, ensuring the right skills for future needs.
Foster a culture of ownership, innovation, and continuous learning.
Ensure sustainable team structure, engagement, and retention.

Education

Bachelor’s degree in a relevant field or equivalent professional experience.
Advanced degree in Data, AI, Analytics, Engineering, or Business is an advantage.
Extensive experience across Data, Analytics, Automation, and/or AI domains.
Proven track record in leading cross-functional transformation initiatives.
Strong collaboration skills with business leaders, architects, and platform teams.
Technical Skills
Strong knowledge of data analytics, database management, governance, and emerging technologies is required. Experience with Oracle 19c+, OCI, AWS, OBI, Databricks, Power BI, ServiceNow, Salesforce and MuleSoft is considered a plus.
Passionate about Data, AI & Automation, with continuous learning as a natural habit.
Collaborative and enthusiastic leader with a strong bridge-building mindset.
Demonstrates a leadership style centered on empowering teams and maximizing expert contributions.
Balances innovation with governance, compliance, and operational excellence.

Are you interested? Apply today : schevernelsc@mazdaeur.com

Back

Apply

Back

Functional Analyst

Willebroek, Belgium

Employee

IT

We are looking for a Functional Analyst to join our DevOps team within Applications DevOps & DesignOps at Mazda MLE. In this role, you will bridge business needs and IT delivery—translating requirements into clear documentation, supporting solution design, and helping ensure high-quality outcomes.

Actively participate as a key contributor within the Analyst CoE, where collaboration in workforces and small groups with a strong team-oriented mindset is essential.
Drive the Analyst community with ownership and enthusiasm, finding common ground with fellow analysts and contributing to standards, policies, ideas and initiatives that are applicable across domains, supporting the industrialization of IT.
Gather and analyse functional and non-functional requirements together with business stakeholders.
Translate business needs into clear technical documentation (e.g., objectives, scope, assumptions, functional/non-functional specifications) for development teams and IT stakeholders.
Propose IT solutions for business ideas and contribute to the product backlog with the business counterpart and Domain Lead.
Define testing requirements with business, Domain Lead, QA and testing teams; support quality assurance by validating functional logic.
Support project delivery by contributing to and reviewing status reporting; provide regular updates to the Domain Lead and Analyst CoE Team Lead.
Participate in product quality reviews and suggest improvements to ensure high-quality applications and services.
Perform regular “go and see” follow-ups to understand real business operations and identify issues and opportunities. With a proactive mindset, you quickly become familiar with the domain, enabling you to think alongside the business and contribute in a solution-oriented way.
Support investigations and analysis by leveraging knowledge of relevant data sources and applications. As the analyst, you act as the spokesperson and subject matter expert for your project, serving the team and acting as a liaison between onshore and offshore team members.
Be able to context-switch effectively across topics, stakeholders and priorities in a dynamic environment.
Stay informed about IT evolutions and work with the Domain Lead on proposals to keep products current and future-proof.

What you bring

Master’s degree with 1–3 years of relevant experience, or Bachelor’s degree with 3–7 years of relevant experience.
Solid knowledge in a technical, scientific or specialised field.
Ability to work independently and with precision on complex tasks and manage priorities effectively.
Strong analytical and problem-solving skills—able to evaluate options and recommend solutions.
Clear communication skills to align business and IT stakeholders and to influence through reasoning.
Experience writing structured documentation and supporting testing/quality activities is a plus.
Basic knowledge of Agile delivery, Software Development LifeCycle and Domain Driven Design.
An open mindset to work in an MSP-compatible way, with appreciation for diversity and cultural differences.
Demonstrate a proactive and motivated attitude, helping pave the way forward for your colleagues and the team while remaining approachable and respectful of everyone’s needs.
Nice to have = Analyst ECBA certification

What we offer

A role with real impact on business processes and IT solutions, in close collaboration with diverse stakeholders.
Opportunities to grow your expertise in requirements analysis, solution design, and quality assurance.
A collaborative environment focused on continuous improvement and delivering reliable products and services.
A competitive compensation and benefits package aligned with your experience (details shared during the process).

Interested? Apply today : schevernelsc@mazdaeur.com

Back

Apply

Back

Teamleader Customer Relations Center

Willebroek, Belgium

Employee

Logistics

Leading the MLE CRC team being responsible for the customer inquiries/complaints from the markets of France, Belgium and Netherlands, including goodwill sign off, reporting and coordination of tasks between internal departments, dealers and customers. Standardise customer handling processes for the three markets, following up critical escalated customer cases as well as by implementing a management reporting system to identify trends and develop counter measures.

RESPONSIBILITIES:

Support an appropriate and ambitious strategy and manage its implementation

Manage strategic development of the MLE CRC structures for the markets of France, Belgium and Netherlands.
Support European strategic initiatives.

Manage the MLE CRC team as well as customer satisfaction initiatives / processes to ensure that customer satisfaction levels are on target

Coaching and development the CRC employees in order to make optimal use of and develop the competencies, skills and know-how and to work as a well-functioning team. Meet with direct reports on a 1-2-1 basis at least once a month to discuss objectives, development and other issues.
Ensure that the MLE CRC handles complaints and inquiries on time, correctly and in line with our blueprint values for the Dutch, Belgium and French market. Provide a first escalation point for the CRC team and handle direct customer contact as required, but minimum 10% of your working time. In peak times support more. Represent the CRC team in escalations to CS Directors when required.
Identify and address blockers that affect the performance of your team (resources / processes / time etc.) and discuss these in a timely way to support them in finding a suitable solution to the problem.
Pro-actively manage the underperformance of direct reports and provide ongoing feedback to support them improving their performance in the future.
Adopt a consistent view regarding processes / policies / resources understanding and demonstrating the importance of driving this within your team. For instance ensure that your direct reports adhere to core policies such as working shifts.
Contribute to regular best practice sharing within the European CRCs with regards to measure and improve customer satisfaction.

Manage the goodwill and goodies budget for the business

Develop a strategy how to handle goodwill for the MLE CRC in alignment with the MAF, MMB, MMNL
Take responsibility for and control the goodwill/goodies budget provided by MLE, MAF, MMB, MMNL as well as sign off of goodwill requests in the CRM system and report them to the markets

Manage implementation and maintenance of processes to handle queries and issues from customers and dealers / authorised repairers

Define, measure and ensure quality standards for the CRC
Define, measure and ensure KPIs, report them to MAF/MMNL/MMB/MME Management and lead MME to take corrective actions if necessary
Escalate MLE CRC cases when necessary and follow up

Develop and ensure implementation of relevant policies, processes and systems

Regularly review policies and procedures relevant for the MLE CRC and identify improvement opportunities

Facilitate the implementation and optimisation of relevant IT systems to support relevant business processes and the CRC

Be responsible for the continuous optimization of the IT systems

Manage external business contacts including - if applicable - their selection, termination and management as well as the monitoring of their effectiveness

Ensure that processes and data of other call centers (e.g. Roadside Assistance, Marketing agencies) are aligned within MAF/MMB/MMNL
Supervise contact of MLE CRC with MAF/MMB/MMNL dealers and interfere in escalated cases if necessary

Manage cooperation with internal interfaces to support shared planning and mutual understanding

As BO of CRC, be the single point of contact and the key interfaces with MME regarding the all applications used in your department and the processes related to the application
Coordinate tasks between Marketing, Sales (Fleet) and Customer Service
Lead, coordinate and follow up customer inquiries/complaints in close cooperation with relevant parties in the respective markets
Improve involvement of MAF, MMB, MMNL dealers in case of customer complaint handling by identifying processes and system requirements

EXPERIENCE AND KNOWLEDGE

Do you have min 5 years of experience in customer service management environment?
Are you fluent in Dutch, French and English? (Mother tongue Dutch or French)
Are you people oriented and do you love to connect, inspire and coach?
Are you a team player with intercultural skills?
Do you have excellent communication skills?
Do you have an enthusiast and dynamic personality?
Are you structured and organized?
Are you passionate about automotive and willing to share the passion for the Mazda brand?
Are you willing to help to build the future of our brand?

Are you interested : apply today : schevernelsc@mazdaeur.com

Back

Apply

Job openings - Mazda Motor Logistics Europe

AIDA (AI, Data & Automation) IT Manager

Functional Analyst

What you bring

What we offer

Teamleader Customer Relations Center